Poor Understanding of Problem and Resolution

<p>On the 03rd April 2017, I visited the Table Mountain Cafe.</p> <p>I chose the buffet option, whereby at the end of the selection the food is weighed to determine the cost. </p> <p>When my selection was completed, I proceeded to have the Food weighed, the amount was R75, however the scale had run out of labels and I was directed to the Cashier who had a Scale as well. </p> <p> </p> <p>When the food was weighed at the Cashier, the amount was R98. </p> <p>I then questioned the Cashier on the difference, and his response was that they are 2 different scales,</p> <p>I then reminded him that the weights was still constant and he should check this pricing.</p> <p>He was adamant that the Scales were not the same, hence the difference in price. </p> <p> </p> <p>I then called for the Manager and had to go through the same explanation with her as her reasoning was the same. </p> <p> </p> <p>I then insisted that we return to the previous scale and weigh the food again. This was done, and the amount was R75.</p> <p> </p> <p>The Manager was "astounded"</p> <p> </p> <p>This Cafe attracts Foreign Visitors, what a reflection of our Incompetence</p>