Disappointed and Disgusted

We have purchased tickets for the table mountain cableway booked for 18 December 2017. Unfortunately, we couldn't go on the cableway due to heavy winds. I phoned them early January (as December time was very busy) to request a refund of R1 375.00, as we didn't use our tickets.

The response was "We are unable to process refund on expired tickets. All refunds and refund request must be submitted via email with the validity period of the tickets. The below tickets expired on the 24 December 2017, the original email request was submitted after the expiry date of the tickets." They are not even responding to my emails now.

These guys don't care about their customers. We made the same arrangement with the Robben Island tour and they actually sent us an SMS stating that the tour has been canceled and apologised in that regard. The money was automatically refunded back into our account.

Why can't Table Mountain Cableway do the same? No message was sent to us, we only found out that the Cableway was not operating when we got there. This is both unfair and unprofessional, they could've at least notified us and let us know that we can request for refund. These guys are ******, waiting like wolves for the expiry date to pass so that they can profit off a service they didn't provide. ****** I say... I'm highly disappointed and disgusted.