MI
Michael I
1 reviews | Active since Mar 2009
05 Sept 2018, 09:28
Poor service and sitting on a refund for months.
Communications with this company is terrible. Sometimes respond to email, but one gets the feeling there is no understanding. They are sitting on a large refund due to me, and this has gone over months. Every other airline I have dealt with refunds within days. I strongly recommend not flying with this airline, much as I would like to support fellow Africans.
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Michael I's updateReviewer Update
26 Sept 2018, 10:24I sent an email to TAAG stating that I was intending to pursue a claim in the courts, and to take up the matter with IATA and other travel regulatory authorities. Received a phone call the next day, and a new contact person. After some ten days, we received our refund. A real pity that it takes so much effort.
MI
Michael I's update26 Sept 2018, 10:24
Reviewer Update
I sent an email to TAAG stating that I was intending to pursue a claim in the courts, and to take up the matter with IATA and other travel regulatory authorities. Received a phone call the next day, and a new contact person. After some ten days, we received our refund. A real pity that it takes so much effort.