Lack of understanding

<p>I am extremely disappointed with this airline. I cannot begin to express the stress and anxiety the airline caused for my family and I. I booked my flight in June to fly in December. I called the Skype helpline NUMEROUS TIMES and the contact number in Lisbon and wrote an email explaining my situation and STILL it was not resolved for me. My 8 month old son has Down Syndrome and is Hypotonic which means he cannot be in my arms the whole flight. I requested a bassinet starting in August and continued to call numerous times and was told that it had been requested and I must not worry. I called back to check and it hadn't been confirmed. I WAS SHOCKED at how I was treated in Lisbon and when I got onto the plane the air hostesses did not even bother to help me resolve the situation. I eventually got a seat with a bassinet but was separated from my daughter who is only 3, imagine her anxiety. To make matters worse, the people in the row where there is space for bassinets were youngsters without children. Where is the logic in that???It caused a lot of unnecessary anxiety for my family which could have been avoided if the booking as I had requested had been made. I sincerely hope that my request for the return flight has been granted or else I will have to take further action against this airline with the help of my son's doctor. If necessary, I can send proof of the amount of times I called the helpline and the proof of my son's Down Syndrome.</p>