I had a bad experience with Taag Airlines

I had a bad experience with Taag Airlines for lossing my luggage. On the 12th July 2018 I left South Africa travelling to Lisbon, Portugal and when arrived at Lisbon, luggage collection my bag was nowhere to be found. I went to the Taag Lost and found office. They opened a lost bag file and promised to compensate me with a little cash to buy me things I will need while my bag is not found and they promised to get back to me within 2 days. Unfortunately I didn't get any feed back from them. Imagine the pain, the struggle I went through wearing the same outfit at Lisbon from the 13th July when I arrived till the 16th when leaving. I even lost a performance that was supposed to pay me. Surely it wasn't my problem that my bag is lost. The Taag office was called everyday to find out about the bag and they said the bag was nowhere to be found. It took me about 5 months or so for me to prepare for the trip. On the last day at Lisbon, which was the 16th July 2018 before boarding to my country I went to the office to find out about the bag, they said still no sign of the bag. They sent me to another office at the airport they said the bag is not found and as soon as they find it they will contact me. While I was at Lisbon I emailed Taag office and talked to an assistant who made her very best to help me and she even said my bag is at the Lisbon airport, but when I get to the airport my bag was not there. When I arrived in South Africa on the 17th July 2018 I contacted the Taag office again to see if my bag did check in on the 12 July when I went to Lisbon, they said my bag did check in unfortunately my bag was sent to Lisbon on the 16th July 2018. I had a horrible experience and I think I deserve so much, my bag need to be delivered in my residing home address with a compensation of course.