However one of your call agent consultants, Patience is really excellent.

I am due to fly on TAAG airlines in a weeks' time. I telephoned just to ensure that all was in order, however I was told that because of the fact that there was an airline change my seat had been changed from the window seat I had paid for to a middle seat. I found this totally unacceptable, and unfortunately "lost it". However a lady, Patience, spent time and effort sorting out the problem. TAAG if you had more staff like her, this type of unacceptable situation would not occur.