T-Connect / Mobile Talk are ***** and *******

Ref: TC- ********** 4-1

T-Connect / Mobile Talk has been debiting my account **********ly from November 2016 for 3 instalments for 'Value Added Services' I never requested / was sold to me on a wrongful premise.

I spoke to Adriana this morning when I phoned ***, who put me through to Lilian to query this and was told that I am being charged for 'Value Added Services' (SafetyBox, RescueBox, Hotspotter). VALUE ADDED SERVICES - ADDED TO WHAT?! I NEVER RECEIVED THE WIRELESS INTERNET ROUTER IN THE FIRST INSTANCE AS MY ORDER WAS UNSUCCESSFUL. Oh, of course: "These services are not credit vetted and their activation automatically successful."

1. The offer I accepted was for a wireless internet contract at R139/month for 24 months. I NEVER AGREED TO ANY VALUE ADDED SERVICES at an ADDITIONAL R139/month! I trusted that the emails I received about these 3 things mentioning a "selected debit date" was part of the offer I actually accepted - yet never received.

2. Deducting these fees from my account is ********** and ********* business practice, i.e. ********.

3. If my internet contract order was unsuccessful and today's reason (**see below) given is "because my ID number and banking details don't match" according to your company, why on earth would your company allow another debit order from such an individual as myself? FOR THE PURE REASON OF *****ING MONEY. ***** This has been my experience with T-Connect / Mobile Talk:

2017.10.05 *Nonhlanhla Mbatha* called me from T-Connect on 5 October 2017, identifying herself as phoning from TELKOM (which your company is NOT), to sell me a 24-month 11GB/month internet contract with an E5330 Huawei router for R139/month. I was interested, accepted the offer and provided my bank details for the debit order.

She gave me the following details: - Nonhlanhla Mbatha - Employee number 17071 - ***

2017.10.12 One week later I received an SMS stating that my order had been unsuccessful. No one contacted me about this, even though your email to me from 05/10/2016 stated that I would be contacted should the order be declined. A rather unprofessional email, I might add, with none of my details filled into the body text. Please see attachment.

2017.10.16 I contacted the Customer care number provided in the SMS to find out why it was unsuccessful. I spoke to Nomvela, who then put me through to Zaida (15:21). Unfortunately I did not take down their employee numbers or a call reference number. Either Nomvela or Zaida informed me - condescendingly calling me "Honey" - that my order was unsuccessful when it went through credit vetting because I could not produce pay slips **. I explained that I am self-employed and do not issue pay slips to myself, but could furnish business bank account statements. This wasn't acceptable.

** Note that a DIFFERENT reason was given for the order being unsuccessful when I called T-Connect and spoke to Lilian this morning (03/01/2018) - "my ID number doesn't match the banking details" - which is utter nonsense. 2017.10.31; 2017.11.30 & 2017.12.22 Subsequently a payment of R139 was deducted off my account for the last 3 months on 31/10/2017, 30/11/2017 and 22/12/2017. I unfortunately only noticed this today going through banking statements. I have stopped and reversed the debit order with my bank, but they can only reimburse one month's reversed charge. I expect reimbur*****t of the other two months (R139 x 2 = R278) from T-Connect / Mobile Talk.

* * * 2018.01.03 I spoke to *Adriana* this morning when I phoned ***to find out why I am being charged for a service I didn't receive / didn't qualify for, who put me through to *Lilian* (03/01/2018 @ 10:14) to query this and was told that I am being charged for 'Value Added Services' (SafetyBox, RescueBox, Hotspotter). I asked that the debit order be stopped and these services cancelled. I received SMS confirmation that 2 of the three services would be cancelled. PLEASE MAKE SURE THAT SAFETYBOX ALSO GETS CANCELLED.

PLEASE ADVISE ASAP when the money will be reimbursed (R139 x 2 = R278).

I feel truly sickened by your ******** business conduct and that you let your employees / call centre assistants call people up to blatantly **** them and ***** money. I will be posting this information to Hello Peter and facebook too.