company has redeemed itself

Ralph, the Sales and Marketing Director of Syrex, came to see me. What followed was a clear explanation of responsibilities, technical realities and an acknowledgement of where things broke down and why.<br> As a client, I need my expectations managed, and I need clear explanation and communication, preferably by phone and not email.<br> Ralph was clear, non-defensive and fair.<br> I am happy to continue with the service from Syrex and would like this report removed.<br> Regards<br> Fiona