Purchase prepaid electricity online and did not receive Electricity token to date

I did an online purchase for prepaid electricity NB: this was not the first time I did such purchase. I was charged for the prepaid token yet to date I have not received it. I waited for for the 24 to 48 hour as adviced by a consultant to no avail. Purchasing of prepaid electricity online supposed to make life simpler yet it is more of a burden. I do not recommend Syndell to any home owner or landlord these guys are not efficient; reliable and do not deliver. Customer satisfaction is not existent and customer queries are not even dealt with urgency. I am totally livid especially with this lockdown were we are advised to stay at home.