Professional service technician

About 5 years ago I purchased an Android MyGiga unit from Makro.. Last week the TV screen with the MyGiga home page froze. I searched the internet for a solution but to no avail. So I found the local agents, Syntech on the web. I called and spoke to Andy Potgieter in Technical. He said that they dealt with large customers and referred me to either Matrix or Incredible, Solutions. I cannot begin to explain how utterly useless these two entities are. I called Andy again and he suggested I visit him at his Midrand offices to see what he could do. I visited Andy today and he sorted out the problem in 5 minutes; No cost to me. Professional, competent and proficient - that's how describe Andy. So very rare to find these qualities in today's service personnel. Well done Andy, you are a star.