Syn-sure pathetic service from broker, lack of communication

I was debited a higher amount ,apparently when I was moved from my previous Insurer Lombard to King Price ,Mandisa my broker didn't advise King Price that I had opted for an automatic car hire ,instead now I've been debited a hire amount due to negligence from their side ,to make matters worse this was not communicated to me as a client . All companies have a loss cheque policy if the employee made an error ,the business should account for it .

This was a lesson learnt , hope whoever decides to join them is well aware of what to expect, and also ensure everything is clear before signing .

It's super disappointing when you're paying for a service and there's no joy ,we pay for peace of mind not this service I'm getting .