Pathetic customer service - Debits account but doesn't provide a service when customer is stuck on the road

Been "insured" with these guys for a period of 11 months. On month 8. I'm advised that another company will be taking over their portfolio but they will still be the company to be debiting my account. 2 months later for the first time I request for roadside assistance from the "new" company for a flat battery, the company advises that they cannot locate my policy. An hour later nobody assisted. Owner of SynSure states that he cannot talk to me as he has an office to focus on (rude, abrupt and zero empathy). Requested a refund, since it seems I was not covered by this other company for 3 months. I had to reverse the debit order. Fast forward, now I am told that they will cancel my policy from last month as I reversed the debit order. Not a care in the world from these guys! Worst service ever received. Now having to search for quotes to get immediate cover due to the lack of competence by these guys! If you're looking for peace of mind, these aren't the guys you go to!