Unprofessional, *********, Avoid!

Symphony Forwarding, but more specifically its managing director Samantha Geldenhuys, are an incredibly unprofessional business who wont take responsibility for their mistakes. Unfortunately this attitude bleeds down into the team who have incredibly poor communication and business etiquette.

The team shipped some of my stock that was meant to be consolidated into a container on its own without my knowledge or approval after I had told them it was for a consolidation. I understand mistakes happen, but the way they tried to pass the blame or find excuses which ultimately cost me thousands was infuriating! Samantha refused to discuss the issue with us after many invitations to call us, which shows they knew they had made the mistake, but weren't willing to pay for it.

I have reported this case with Symphony Forwarding to the National Consumer Commission and the Financial Ombudsman. Let's hope they have learnt a lesson, even though it's at my cost. This could have been a 5 star review, more business, more referrals from us if they just took responsibility, instead I would recommend you reading this to avoid Symphony at all costs!