Request for reduced and reasonable settlement amount denied

Here is my account ref no: **********

Not satisfied with the manner in which my grievance is being dealt with. I get the feeling there is no sense of willingness to reach an amicable solution in the midst of being remorseful. This is totally frustrating. My argument is that surely a discount can be offered as such was previously done. If not then this debt will never be settled and it will eventually prescribed or expiry with years as per relevant legislation. And if this is your ideal solution,you should kindly note that Iam willing to play along. I received an e-mail from Marike Bridge who is assisting with this matter is on the other hand very rude and gives no regard to my current financial situation forgetting that the debt in actual fact recklessly landed.