Lack of good customer service

<p>My account was handed over to them by truworths ,then I made a full payment last year April. I requested for a paid up letter which I have not received to this day.</p> <p> </p> <p>Last week I received a call from other attorneys who are claiming that truworths has handed my account over to them for collection. I told them that I have fully paid the account and will forward them a proof. Then I went back to Symington & De Kok attorneys where I communicated with the Supervisor called Lerato(that was last week Thursday) and she promised that I will get it by Monday(yesterday). I realised that there was no letter coming through then I decided to call and find out what was causing the delay as I needed that letter urgently and it was long overdue.</p> <p> </p> <p>The lady I spoke to told me she can see on the system that the letter has been drafted but do not understand why it has not been sent. Then I asked her to let me speak to her supervisor as she knew the urgency of that letter on my side. I could hear them laughing over the phone,making fun of me. When all I wanted was a letter which I deserve as I was no longer owing them anything. A letter which was going to clear my name.</p> <p> The lady kept on saying''she does not want to speak to me, she said she wants to speak to the supervisor''.</p> <p> </p> <p>I am so frustrated as I am typing this. Why would people not forget to call you when you owe them but forgets to send you a letter which does not even take 15 mins to draft and to send to the customer. All they do is to make fun of you while you need to clear your name.</p> <p> </p> <p>Yes I did wanted to speak to the supervisor because she is the only person who can ensures that I receive the letter. Instead the supervisor</p>