Delay in feedback

I contacted the Attorneys yesterday regarding my CAPFIN account that was handed-over. I made a payment arrangement for the 10th monthly of R400 however I made the payment on the 9th as I was uncertain that the funds would reflect on the same day.<br> I further requested for a payment arangement confirmation letter as I have someone willing to assist me with the payment provided I can supply this letter. After I made the payment and sent proof of payment, I then requested for this letter- I was given email address [Email Removed] to follow-up on should I not receive the letter on my email yesterday already. I sent an email yesterday along with the proof of payment but I did not even got a receipt acknowledgement. I then called this morning and spoke to a guy who does not even bother to excuse himself before confirming information on the side with someone else. He told me that they received the request (which ofcourse they did not bother letting me know of earlier). Apparently the arrangement letter can only be sent tomorrow- why should I wait for the letter especially when i need it so I can sort out paying you after I took the initiative to call. Does that even make sense????