SYLVIA'S HAIR EXTRAVAGANCE SALON(MELROSE ARCH-JHB)-Most unsatisfactory and unprofessional service experienced ever!

<p>I am writing today to complain of the poor service I received from the following establishment on August 13, 2016. I was assisted by a representative of Sylvia’s Hair Extravagance Salon ,I believe it was Sylvia the owner herself on that day.</p> <p>Sylvia was constantly on her cell phone hence the reason why she never paid much attention to what she was doing thus resulting in her failure in giving us what we wanted and offered nothing by way of apology when she was done 15 minutes later with her call. This representative app**** hair colour in parts of my hair and of course hair colour changes based on the time it is left on the hair, and consequently left nothing but my original coloured hair. After explaining to Sylvia that I could see absolutely no difference in my hair and evidently even to herself no colour change was reflecting on my hair she then proceeded to present a range of other colours to me that I had specifically told her I was not interested in. I repeatedly tried to ask her about the colours that were of interest to me, but she refused to deal with my questions. We ended our debate after 25 minutes without either of us having accomplished anything but I politely asked her to sort it out.</p> <p>She then app**** a different colour of which as per HER was the colour I wanted which was a brown ,reddish colour and of course given the fact that I thought she was the professional and took for granted she knew what she was doing I allowed her to continue.</p> <p>After 45 minutes she rinsed it off and I was left with blonde streaks, not a full colour of hair with highlights as I requested but bits and strips of blonde on my hair. The underneath of my hair was not touched and the top of my hair was uneven and looked disgusting. We have pictures of my hair to substantiate this statement.</p> <p>After explaining to her several times, showing her eight different pictures of exactly what I wanted and even showing her on the colour chart what shade I required she did not come remotely close to my desired result.</p> <p>I then explained this to her and showed her the comparison to what I had and what I wanted and that it was two completely different colours, techniques used and the fact that only parts of my hair was coloured, this is when she began to scream at my sister and myself insisting that “she can’t satisfy us as we are apparently to fussy and do not know what we want”. I explained to her that due to her not giving me what I wanted clearly to anyone with vision, I was only willing to pay once she sorted it out even if it took the rest of the day like with any other consumer or retailer one must be happy with his or her products before making any payment of any products or services provided (CPA).</p> <p>She then refused to give either one of us a chance to speak let alone explain to her what she could do as a solution in order for us to be satisfied, she could clearly see that she messed up thus resulting in why she was so quick to get rid of us as she was fully aware of what she did wrong and became defensive. This went on to her saying we should “get out of her salon and never come back in the presence of other customers”. We politely agreed and my sister visited the cash desk to make payment although she also was not satisfied with the service or outcome of her hair, she was still prepared to pay. With Sylvia already screaming and causing unnecessary embarrassment for herself she attempted to swipe my sister’s card for R1550.00 when my sister only had her hair touched up and no full colour which as per Sylvia’s pricelist is usually R550.00. My sister refused to pay the amount that Sylvia claimed she owed her and was only willing to pay R550.00 for obvious reasons stated above ,and then again Sylvia continued screaming and swearing at us and opened her door and kicked us out even after we maintained our professional mannerisms and never retaliated and was prepared to pay.</p> <p>I am most annoyed that I wasted half a day waiting for Sylvia to do her job as she is apparently the expert. My impression of this salon has been tarnished. Furthermore Sylvia’s inability to satisfy us as customers meant that I have had to engage with other salon services, and incur the expense of finding another hairdresser and inconvenience myself as I had to walk around with the damage she caused for the rest of that day. We found a professional salon named Lonehill hair in Fourways and was assisted by a very friendly lady by the name of Simone-( ********** 054) on August 14 ,2016 whom can also vouch for how badly my hair was done and could not even understand how Sylvia would have even thought she did her job when we showed her pictures of what I wanted. The fact that we went the day after Sylvia destroyed our hair and had to further treat it proves our frustration and urgency in sorting out her pathetic result.</p> <p>I trust this is not the way Sylvia wishes to conduct business with valued customers—My sister has been to her prior to this incident and never had an issue paying. I would welcome the opportunity with any individual to discuss matters further and to learn of how Sylvia proposes to prevent a similar situation from recurring for the sake of her business reputation.</p> <p>I am also concerned with the lack of understanding we received from Sylvia. I don't know if she was having a bad day or merely misunderstood our request however I felt she acted very unprofessionally and to an extent ****** and as consumers unsatisfactory customer services will not and should not be tolerated. Should this matter be escalated or she demands any payment from either one of us we will file complaints with the appropriate consumer agencies and consider our legal alternatives for the inexcusable treatment, unprofessional mannerisms and unsatisfactory result we received from this salon. There are several other ways she could have conducted herself and due to the way she chose to handle the situation and offered no solution is what we will not accept.</p> <p>I can be reached on the following contact number - ********** 009 or alternatively via email at ********** <p> </p>