WORST FUND EVER, I NEVER WANT TO DEAL WITH THIS FUND AGAIN

I had to go and open/register a Hello Peter account for this one .

I am compelled to share my disheartening experience with Sygnia/Surf regarding my withdrawal and transfer claim. Despite my hopes for a smooth process, I have been met with nothing but frustration and delays.

After submitting all required documentation, I followed up multiple times, only to receive conflicting information to no feedback at all . Initially, I was informed that the claim form from my previous employer was being facilitated. However, a later conversations and follow up revealed that no such request had been made. This lack of communication is not only unprofessional but leaves me questioning the efficiency of their administration team.

In addition to the lack of updates, I have experienced several instances where I was promised a call back regarding the status of my claim, but these commitments have not been honored. This has only added to my frustration as I find myself initiating contact repeatedly, without any clear updates or progress on my claim.

I attempted to reach out to the persons dealing with the claim , who are supposedly responsible for overseeing this matter, but to no avail.

As of now, I am still waiting for a resolution, and the promised timeframe of approximately 21 business days has long since passed. The absence of communication and accountability from Sygnia/Surf is unacceptable and disheartening.

I strongly urge individuals considering their services to think twice and hope for improvement in their administrative processes. The lack of customer service has been extremely disappointing.

Regards, Pfano Mudau