Worst experience ever

Item: Sygnia
Rating: 1
Author: Motsamai M

Sygnia should really improve on their service my application has been in one step for the entire week no communication I can't even track my application on the portal, worst client experience even won't even save my retirement with them

Helpful (0)

Replies (2)

Sygnia's replyOfficial

06 Oct 2026, 16:07

Hi Motsamai

We are truly sorry to hear about your recent experience with our service.

This is not the level of support we strive to provide and we’d like to make it right. Our team is currently investigating this matter and we will be in touch with you soon.

Thank you for giving us the opportunity to improve.

Here to help,

The Sygnia Team

Sygnia's reply06 Oct 2026, 16:07

Official

Hi Motsamai

We are truly sorry to hear about your recent experience with our service.

This is not the level of support we strive to provide and we’d like to make it right. Our team is currently investigating this matter and we will be in touch with you soon.

Thank you for giving us the opportunity to improve.

Here to help,

The Sygnia Team

Motsamai M's updateReviewer Update

07 Oct 2026, 09:05

I got a call from one profession lady I was disappointed to learn that the application that I was told it's with Sars has been sent to Sars today meaning agents that have been assisting have been dishonest with me and no escalations have been done until I contacted hello Peter meaning all queries get resolved after hello Peter agents don't necessarily do their duties I have to wait 24-48hour for what I was told I've been waiting for a week ago really disappointing..

Motsamai M's update07 Oct 2026, 09:05

Reviewer Update