JT
Johanna T
1 reviews | Active since Mar 2018
27 Nov 2024, 08:59
WIthdrawal delay and no communication from Sygnia
I have been waiting for my withdrawal for the past 4 weeks to only be told that they are waiting for the retirement to be switched. I have been waiting patiently for this with no updates from Sygnia side. Can this matter be resolved by end of this week as I need the funds urgently.
Helpful (0)
Replies (5)0
Replies (5)
Sygnia's replyOfficial
27 Nov 2024, 11:08Hi Johanna
We apologize if our communication hasn't met your expectations. Keeping you informed is a top priority for us. Our team is currently investigating this matter, and we will be in touch with you shortly.
Here to help,
The Sygnia Team
We apologize if our communication hasn't met your expectations. Keeping you informed is a top priority for us. Our team is currently investigating this matter, and we will be in touch with you shortly.
Here to help,
The Sygnia Team
Sygnia's reply27 Nov 2024, 11:08
Official
Hi Johanna
We apologize if our communication hasn't met your expectations. Keeping you informed is a top priority for us. Our team is currently investigating this matter, and we will be in touch with you shortly.
Here to help,
The Sygnia Team
We apologize if our communication hasn't met your expectations. Keeping you informed is a top priority for us. Our team is currently investigating this matter, and we will be in touch with you shortly.
Here to help,
The Sygnia Team
JT
Johanna T's updateReviewer Update
28 Nov 2024, 12:00I am still waiting for feedback???
JT
Johanna T's update28 Nov 2024, 12:00
Reviewer Update
I am still waiting for feedback???
Sygnia's replyOfficial
28 Nov 2024, 12:52Hi Johanna
Firstly, we sincerely apologise for the lack of communication and delay around the finalising of your benefit payment. We have stringent procedures and processes in place to ensure that we process claims within timelines agreed with our clients in our Service Level Agreement. The claims process allowed for is 15 working days from receipt of all the necessary documentation (which we typically process in a shorter period). We allow for 15 days for claims because we rely on the investment manager to provide the necessary pricing and remit the funds to our bank account. We are also dependent on SARS to provide the necessary tax directive which is why we cannot guarantee a period shorter than 15 working days. With the two-pot system being implemented, we have had some significant system & procedure changes and challenges. Your benefit will include market return to date of disinvestment and bank interest from the date of disinvestment to the date of payment. We are treating your claim with the utmost urgency and will make every effort to make payment early next week as we are unfortunately not able to do so without a successful directive. We will provide you with a status update on Monday.
Here to help,
The Sygnia Team
Firstly, we sincerely apologise for the lack of communication and delay around the finalising of your benefit payment. We have stringent procedures and processes in place to ensure that we process claims within timelines agreed with our clients in our Service Level Agreement. The claims process allowed for is 15 working days from receipt of all the necessary documentation (which we typically process in a shorter period). We allow for 15 days for claims because we rely on the investment manager to provide the necessary pricing and remit the funds to our bank account. We are also dependent on SARS to provide the necessary tax directive which is why we cannot guarantee a period shorter than 15 working days. With the two-pot system being implemented, we have had some significant system & procedure changes and challenges. Your benefit will include market return to date of disinvestment and bank interest from the date of disinvestment to the date of payment. We are treating your claim with the utmost urgency and will make every effort to make payment early next week as we are unfortunately not able to do so without a successful directive. We will provide you with a status update on Monday.
Here to help,
The Sygnia Team
Sygnia's reply28 Nov 2024, 12:52
Official
Hi Johanna
Firstly, we sincerely apologise for the lack of communication and delay around the finalising of your benefit payment. We have stringent procedures and processes in place to ensure that we process claims within timelines agreed with our clients in our Service Level Agreement. The claims process allowed for is 15 working days from receipt of all the necessary documentation (which we typically process in a shorter period). We allow for 15 days for claims because we rely on the investment manager to provide the necessary pricing and remit the funds to our bank account. We are also dependent on SARS to provide the necessary tax directive which is why we cannot guarantee a period shorter than 15 working days. With the two-pot system being implemented, we have had some significant system & procedure changes and challenges. Your benefit will include market return to date of disinvestment and bank interest from the date of disinvestment to the date of payment. We are treating your claim with the utmost urgency and will make every effort to make payment early next week as we are unfortunately not able to do so without a successful directive. We will provide you with a status update on Monday.
Here to help,
The Sygnia Team
Firstly, we sincerely apologise for the lack of communication and delay around the finalising of your benefit payment. We have stringent procedures and processes in place to ensure that we process claims within timelines agreed with our clients in our Service Level Agreement. The claims process allowed for is 15 working days from receipt of all the necessary documentation (which we typically process in a shorter period). We allow for 15 days for claims because we rely on the investment manager to provide the necessary pricing and remit the funds to our bank account. We are also dependent on SARS to provide the necessary tax directive which is why we cannot guarantee a period shorter than 15 working days. With the two-pot system being implemented, we have had some significant system & procedure changes and challenges. Your benefit will include market return to date of disinvestment and bank interest from the date of disinvestment to the date of payment. We are treating your claim with the utmost urgency and will make every effort to make payment early next week as we are unfortunately not able to do so without a successful directive. We will provide you with a status update on Monday.
Here to help,
The Sygnia Team
JT
Johanna T's updateReviewer Update
03 Dec 2024, 15:48Sygnia finally deposited the funds into my account on Monday. @Sygnia, I would appreciate it if you could improve communication with your clients. I was frustrated because no one informed me about the delay. If I had received that communication, my experience would have been much better.
Regardless, thank you for the payout.
Regardless, thank you for the payout.
JT
Johanna T's update03 Dec 2024, 15:48
Reviewer Update
Sygnia finally deposited the funds into my account on Monday. @Sygnia, I would appreciate it if you could improve communication with your clients. I was frustrated because no one informed me about the delay. If I had received that communication, my experience would have been much better.
Regardless, thank you for the payout.
Regardless, thank you for the payout.
Sygnia's replyOfficial
03 Dec 2024, 16:28 Hi Johanna,
We sincerely apologize for your recent experience with our service. Providing excellent support and keeping you informed are top priorities for us, and we regret that we fell short.We’re pleased to hear that the issue has been resolved to your satisfaction, and we truly appreciate you taking the time to share your feedback.
Please don’t hesitate to reach out if you need further assistance.
Warm regards,
The Sygnia Team
We sincerely apologize for your recent experience with our service. Providing excellent support and keeping you informed are top priorities for us, and we regret that we fell short.We’re pleased to hear that the issue has been resolved to your satisfaction, and we truly appreciate you taking the time to share your feedback.
Please don’t hesitate to reach out if you need further assistance.
Warm regards,
The Sygnia Team
Sygnia's reply03 Dec 2024, 16:28
Official
Hi Johanna,
We sincerely apologize for your recent experience with our service. Providing excellent support and keeping you informed are top priorities for us, and we regret that we fell short.We’re pleased to hear that the issue has been resolved to your satisfaction, and we truly appreciate you taking the time to share your feedback.
Please don’t hesitate to reach out if you need further assistance.
Warm regards,
The Sygnia Team
We sincerely apologize for your recent experience with our service. Providing excellent support and keeping you informed are top priorities for us, and we regret that we fell short.We’re pleased to hear that the issue has been resolved to your satisfaction, and we truly appreciate you taking the time to share your feedback.
Please don’t hesitate to reach out if you need further assistance.
Warm regards,
The Sygnia Team