Withdrawal

I am very disappointed on how my 2 Pot claim is being handled. I did everything on the 3rd and on the 9th got a call that there was an error and they will rectify and start with the process. A week later after following up I am only getting an update that they are starting with the process. This is very not professional. Business like Sanlam process theirs within 5 days and with Sygnia we have to beg for follow ups everytime as the system also does not update. When can I expect my funds?