Very disgruntled client

I submitted a withdrawal claim on the 8th of March and since then have been calling for an update, I spoke to Tashreeq Hendricks on the 14th and he promised to call back while it is the 20yh today and he hasn't called, I called again today and was taken from piller to post with no assistance or update of what the status of my withdrawal is, I need urgent feedback regarding this, my claim needs to be paid out because I don't understand why am I not getting any feedback when I call.