Unhelpful, not recommended

I have been in contact with Sygnia over the past week every single day querying my withdrawal claim. I was advised to speak with Nerisha directly who seems to always be ‘unavailable’.

My claim is still pending.

Instance 1. Claim paused because the people who process tax applications are in training. - SLA is not my problem. Means should have been available to ensure work continues despite ongoing training. The company should have figured that out. Anyway, I waited.

Instance 2. Nerisha informed me that my tax application will be processed Wednesday and my payment will be processed Thursday. Nerisha advised she will call me Thursday morning to confirm. - I never received any call. No payment was processed.

Instance 3. Called Friday morning, Nerisha not available. Payment not processed yet - it’s awaiting authorization but will be processed Friday afternoon.

Instance 4. Friday afternoon: payment not processed yet. Nerisha went home. Her team left at 4pm. No managers on duty.

I am sick and tired. Today is 21 working days. You are now falling out of SLA and what do I as a consumer get in return? Nothing. Not even my own money.