Unhappy Client 🙁

I have been a Sygnia member through my previous employer for 8 years. I have found another job opportunity and resigned from my previous employer to join my new employer.

I decided to cash out a portion of my retirement funds and continue to invest the remaining balance within Sygnia Investment. I resigned in October 2023 and started with my application of withdrawal the first week of November 2023, Sygnia process is to receive the last contribution payment during your last month from your previous employers before they can start with the withdrawal application process. The second week of December 2023 when I send an email to Sygnia following up on the progress of my application, I was advised that there are outstanding forms I need to complete. Now I got worried because no one has reached out to me regarding this outstanding forms till the time I send a follow up email. To date the 28 of December my application is not yet completed except the administrator telling me my application is in payment stage and I should expect payment within 24 to 48 hours, based on my experience of going back and forth from post to pillar with Sygnia I don't have trust at all till I see proof that my application is in payment stage. I'm even considering moving my funds to another registered financial institution because my experience has been very stressful and nerve wrecking. This is very bad experience from Sygnia