Two Pot claims

I've had to loan money from a loan shark because this company is taking sooo long to pay two pot claims. Now I must pay interest on that loan. They keep giving the time frames for payments when responding to social media complaints that passed long ago 16 September. They are not being direct as to why they cannot pay yet. They tell you to email Surf, but they don't reply to your email. You phone in they tell you it's escalated. This business is much smaller than AForbes and Sanlam yet they cannot seem to pay their members their own money that they have been receiving every month on time but cannot seem to pay clients on time. This place has left a bad taste in my mouth.