ZT
Zwivhuya T

1 reviews | Active since Mar 2022

22 Jan 2025, 12:00

Terrible service and rude employees with no information of what they are working with.

I app**** for my two-pot money early this month which I am still waiting for. When I call in to follow up I get different promises with rude and arrogant staff who do not respect and care for their customers. If It were up to me which service provider I save my hard-earned cash with I would change from Sygnia last week already. Terrible service and attitude. One of your consultants laughed at me on the phone like I was a fool without even knowing my name. Of all the people I dealt with none of them were able to assist me with my query for two weeks there than gave me attitude and lies. I hope you record your calls and then whoever wants to hear what I am talking about can go and vet these calls and the ****y service I got from three different consultants from Sygnia.

0
Replies (3)
Sygnia
Sygnia's reply22 Jan 2025, 14:45
Official
 Hi Zwivhuya 

We’re truly sorry to hear about your recent experience with our service. This is not the level of support we strive to provide. We’d like to make it right. A member of our team will be in touch to address your concerns directly. Thank you for giving us the opportunity to improve.

Here to help, 
The Sygnia Team 
ZT
Zwivhuya T's update22 Jan 2025, 15:57
Reviewer Update
Hi there, thank you for telling me that someone will make contact with me. While I am still awaiting for my money I will see how long it will take for them to call me and how long it will take to address my issue. So far I am not impressed with your services. Today I even sent an email to supervisors to no reply until now. So is very puzzling when you say this is not the service you provide when everything is pointing out to the terrible service I am facing right now. Why must I go through such a pain to access my hard-earned money? You are also in contradiction with your timeframes. Is frustrating.
ZT
Zwivhuya T's update23 Jan 2025, 15:56
Reviewer Update
Hi there, another note from my side that I am still waiting to be contacted as per the above reply. And you say this is not the service you provide to your customers? I am disappointed at you'll services... very bad. I am still waiting for my payment, till now no call not payment.