Terrible service and communication

It's rather concerning how absolutely terrible their communication is. Been trying to put in a two-pot system withdrawal claim for weeks. Phoned last month, only to be told that withdrawals are only accepted after the 2nd of September.

Phoned that week, only to be told that withdrawals will only be processed from the 16th.

On the 16th, the functionality to put in a claim was still not available.

On the 18th, I put in a claim on the EPIC portal (finally), only for a week to now pass. No contact was made, nobody has notified me of any progress on my claim. No ETA. No confirmation of receipt. No nothing.

Absolutely concerning that we are trusting this company with our retirement. We are supposed to trust a company that can't even get down the absolute basics of communicating with their customers? It seems as if nobody knows what is going on internally at Sygnia.