FC
Francois C
1 reviews | Active since Jan 2021
18 Jan 2021, 13:58
Sygnia Poor Service
I investigated the best value RA and the Sygnia RA was top of the list. Unfortunately the service from Sygnia is very poor. I have been waiting more than 10 days for my RA welcome pack. I logged a call on the Sygnia support system and it has not been answered. In addition it is not possible to reach Sygnia as the call center does not answer their phones. I think there is something big wrong at Sygnia and will no longer suggest people use their service. Very fast to debit the money from my account super slow with everything else...
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Replies (2)
Sygnia's replyOfficial
20 Jan 2021, 08:11Hi Francois
We are so sorry that you are experiencing problems.
We are currently investigating your query and a member of the team will be in touch as soon as possible.
Here to help,
The Sygnia Team
We are so sorry that you are experiencing problems.
We are currently investigating your query and a member of the team will be in touch as soon as possible.
Here to help,
The Sygnia Team
Sygnia's reply20 Jan 2021, 08:11
Official
Hi Francois
We are so sorry that you are experiencing problems.
We are currently investigating your query and a member of the team will be in touch as soon as possible.
Here to help,
The Sygnia Team
We are so sorry that you are experiencing problems.
We are currently investigating your query and a member of the team will be in touch as soon as possible.
Here to help,
The Sygnia Team
FC
Francois C's updateReviewer Update
02 Feb 2021, 12:42This problem was sorted out.
The problem was that the one telephone number that was available on the sygnia webpage did not work. Therefore the call centre was not functional. (According to Sygnia staff it has been the case for three months). Also the ticket system for complaints is slow.
I then googled Sygnia and found the Johannesburg office number. I called that number and my issues were sorted out almost immediately.
Why would the only number on the page not work? Rookie mistake.
If the other numbers were listed I would have never made this complaint.
I think Sygnia is ahead in their investment offering but they need to work on the basics of their webpage ticketing system.
I think Sygnia has the best RA offering and I will continue to make use of their services.
The problem was that the one telephone number that was available on the sygnia webpage did not work. Therefore the call centre was not functional. (According to Sygnia staff it has been the case for three months). Also the ticket system for complaints is slow.
I then googled Sygnia and found the Johannesburg office number. I called that number and my issues were sorted out almost immediately.
Why would the only number on the page not work? Rookie mistake.
If the other numbers were listed I would have never made this complaint.
I think Sygnia is ahead in their investment offering but they need to work on the basics of their webpage ticketing system.
I think Sygnia has the best RA offering and I will continue to make use of their services.
FC
Francois C's update02 Feb 2021, 12:42
Reviewer Update
This problem was sorted out.
The problem was that the one telephone number that was available on the sygnia webpage did not work. Therefore the call centre was not functional. (According to Sygnia staff it has been the case for three months). Also the ticket system for complaints is slow.
I then googled Sygnia and found the Johannesburg office number. I called that number and my issues were sorted out almost immediately.
Why would the only number on the page not work? Rookie mistake.
If the other numbers were listed I would have never made this complaint.
I think Sygnia is ahead in their investment offering but they need to work on the basics of their webpage ticketing system.
I think Sygnia has the best RA offering and I will continue to make use of their services.
The problem was that the one telephone number that was available on the sygnia webpage did not work. Therefore the call centre was not functional. (According to Sygnia staff it has been the case for three months). Also the ticket system for complaints is slow.
I then googled Sygnia and found the Johannesburg office number. I called that number and my issues were sorted out almost immediately.
Why would the only number on the page not work? Rookie mistake.
If the other numbers were listed I would have never made this complaint.
I think Sygnia is ahead in their investment offering but they need to work on the basics of their webpage ticketing system.
I think Sygnia has the best RA offering and I will continue to make use of their services.