TS
Townsend S
1 reviews | Active since Sept 2025
20 Sept 2025, 22:57
SARS and Sygnia Umbrella Fund
With the current IRP5 problems, Sygnia blames SARS for being at fault, and SARS blames Sygnia for their poor administation.
WHERE IS THE PROBLEMS ACTUALLY, with Sygnia Umbrella fund, the message you send to solve problems, IS JUST A COPY AND PASTE and not actually solving the issues.
If you have a 100 000 members who will not be able to submit their SARS, because of INCOMPETENCE on your end, then you will LOOSE a 100 000 members that would move their memberships to another fund like Sanlam or Momentum of even better "Citadel"
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Replies (3)TS
Townsend S's updateReviewer Update
20 Sept 2025, 22:59Sygnia will reply with the following excuse, not solving the problem.
We are truly sorry to hear about your recent experience with our service. This is not the level of support we strive to provide and we’d like to make it right. Our team is currently investigating this matter and we will be in touch with you soon.
Thank you for giving us the opportunity to improve
We are truly sorry to hear about your recent experience with our service. This is not the level of support we strive to provide and we’d like to make it right. Our team is currently investigating this matter and we will be in touch with you soon.
Thank you for giving us the opportunity to improve
TS
Townsend S's update20 Sept 2025, 22:59
Reviewer Update
Sygnia will reply with the following excuse, not solving the problem.
We are truly sorry to hear about your recent experience with our service. This is not the level of support we strive to provide and we’d like to make it right. Our team is currently investigating this matter and we will be in touch with you soon.
Thank you for giving us the opportunity to improve
We are truly sorry to hear about your recent experience with our service. This is not the level of support we strive to provide and we’d like to make it right. Our team is currently investigating this matter and we will be in touch with you soon.
Thank you for giving us the opportunity to improve
Sygnia's replyOfficial
22 Sept 2025, 08:51Hi Townsend
We understand your frustration and we are sorry to hear about your experience with our service. This issue has been escalated to the team who will be contacting you shortly.
Here to help,
The Sygnia Team
We understand your frustration and we are sorry to hear about your experience with our service. This issue has been escalated to the team who will be contacting you shortly.
Here to help,
The Sygnia Team
Sygnia's reply22 Sept 2025, 08:51
Official
Hi Townsend
We understand your frustration and we are sorry to hear about your experience with our service. This issue has been escalated to the team who will be contacting you shortly.
Here to help,
The Sygnia Team
We understand your frustration and we are sorry to hear about your experience with our service. This issue has been escalated to the team who will be contacting you shortly.
Here to help,
The Sygnia Team
Sygnia's replyOfficial
22 Sept 2025, 17:02Hi Townsend
SARS has confirmed that they are able to view the correct certificates on their end. However, these certificates are not reflecting on members’ eFiling profiles. The cause of this discrepancy remains unclear at this stage.
We have contacted SARS to request further assistance and clarification on the matter. An update will be provided as soon as additional information becomes available.
Here to help,
The Sygnia Team
SARS has confirmed that they are able to view the correct certificates on their end. However, these certificates are not reflecting on members’ eFiling profiles. The cause of this discrepancy remains unclear at this stage.
We have contacted SARS to request further assistance and clarification on the matter. An update will be provided as soon as additional information becomes available.
Here to help,
The Sygnia Team
Sygnia's reply22 Sept 2025, 17:02
Official
Hi Townsend
SARS has confirmed that they are able to view the correct certificates on their end. However, these certificates are not reflecting on members’ eFiling profiles. The cause of this discrepancy remains unclear at this stage.
We have contacted SARS to request further assistance and clarification on the matter. An update will be provided as soon as additional information becomes available.
Here to help,
The Sygnia Team
SARS has confirmed that they are able to view the correct certificates on their end. However, these certificates are not reflecting on members’ eFiling profiles. The cause of this discrepancy remains unclear at this stage.
We have contacted SARS to request further assistance and clarification on the matter. An update will be provided as soon as additional information becomes available.
Here to help,
The Sygnia Team