Profile not accessable

I have been trying to access my profile for more than a year now . Yes you understood correctly .

Admittedly i have not been trying everyday or every month . But intermittently throughout the past 12 months I have tried to gain access , first the cellphone number was wrong , then supposedly it was fixed , a month or two after that the ID was wrong ... " It was fixed " . Spare yourself the confusion and read the email train between my HR manager and your employee .

And kindly let me know whether I am the one overreacting or not ?

I let you guys know last week that the attempt with the new and improved login details was unsuccessful.

Any form of communication from your side would have been appreciated .

I have been trying to rectify my details with you guys so I can log in , see my profile and make a claim since last year April . Every time there is something els , my ID is wrong or the number is incorrect , despite myself and my HR manager making several requests to have the information corrected .

Now it seems the day I find out all my details are supposedly correct I still cant log in .

In the email I was CC'd in with between Diedre Smee and Trevor , it states that i would like to access my profile by the end of that specific day - because i had been wanting and trying to accomplish the same thing for the past 12 months . You are aware of how many working days are in 12 months right ? At first i was not so bothered about it , but now I have had help form three different parties and made a reasonable request to have it done and dusted by the end of thursday the 2nd of april , and here we are wednesday the 8th of April 2026 and no feedback , now apology , no solution , no plan of action as to what the next step is and no efforts to make things right ???

I was phoned that same thursday and asked if I can do the login while on the phone , as you can see on the Email Tara Hendricks sent to me on Thursday , which I was unable to do as I was driving . I then said I am unable to do this at the moment but send everything to me on Email and I will do it when i get back to my place of work .

At 15:26 on the very same thursday I sent an Email back stating that the new credentials provided have not worked .

Is it user error ?? Maybe ... But the ID number that I learnt off by heart , has not changed since I was 16 years old , neither has the Email address I created in Grade 9 .

It is now wednesday , an entire business day has gone by where neither one of the involved parties have checked in on me

Will I have to wait another year before I am granted access to my profile ? Do I have to slander Sygnia all over facebook and hello peter before I get any feed back ?

Better yet ... What if I had passed away in these past 12 months how long will my Fiance have to wait for the claim to be paid out by the company who cant even fix a ****en ID number on their system ? Let alone the phone number I requested to have changed .

Only time will tell I guess