Poor customer service = loss of earnings

This review is not of Sygnia's product line or product performance - so far I am happy with that. It's the customer service that is so bad! All I wanted to do was transfer funds from my main cash account with them into an existing ETF; a month later, after sending in forms 3 times, calling 4 times and contacting the local consultant in my area to share the whole history (and never hearing from him again) it is still not done; in the meantime the ETF has gone up in value by 25% which translates into a loss of earnings for me. I can't believe that a major investment company has such ineffectual customer service.