Poor back office service

I decided to move my living annuities from two other service providers to Sygnia based largely on praise bestowed upon them by Magnus Heystek on Twitter. However, the admin from the Sygnia side has been appalling and the process is still not finalised. I learn from the other service provider that they are waiting for Sygnia to respond. Three weeks and still counting. Same with the other funds. The entire process has been ongoing for almost a year. I appreciate that it is not aa simple one but hey, now I cannot even get in touch via telephone.