Not good on Sygnia

Well. At the start I was called to get questioned answered I had. That was nice. What I don't like is that when submitting an instruction you only get notification once completed where other companies sends immediately a message saying they received the instruction.

What is not nice is that after submitting an instruction 07 May and it was completed 09 May to change debit order date and the amount per month. Sygnia still tried to take the money as per old debit order and this resulted in me paying R105 bank fee now.

How can they still take the money after I changed the debit order date and amount?

Again with other companies if I change debit order on 7th for the new month, they deduct on the new date and the new amount.

Maybe cancel the whole debit order?

To add: it is not that Sygnia is so new in the industry. The director for example comes from African Harvest UT from the late 90s and then at Coronation etcetera. So there is a lot of industry experience and knowledge.