Not a good start

I submitted an instruction on Sygnia's online platform for an ad-hoc contribution to an RA. The instruction stated that the contribution is to be deducted from my bank account via debit order. I then received an email several days later from an agent named Ayanda to inform me that they couldn't do a debit order as the cut off date was 22 February. I then asked whether I could do a debit order. A few days later, after I followed up, she confirmed that I could do an EFT. Even though I transferred the funds via EFT and provided proof of payment, Sygnia still submitted the debit order to my bank account.

This is my first experience with Sygnia, and it has been terrible. Their service is even worse than EasyEquities and Momentum.

Sygnia catch a wake up. Many people on Hello Peter are complaining about your poor customer service. Your service agents need training.