My provident fund withdrawal

Bad service at Sygnia I recommended all my fellow South Africans to stay away from this company. I spoke to one of the consultants since last week concerning my claim payout, she's been telling me the same story till today and now its a third week , she said they having a technical issue and I will get my money but still nothing , escalated the matter to the team leader named Malia she requested to help me within 24 hours but still I waited and I made a follow up to her while she promised to get back to me , they dont do follow ups at Sygnia you do your follow ups as a client , wasted all my airtime and time on this ..... When you call her she says she's in a meeting but her colleagues say she's not in a meeting she doesn't pickup calls and ignores her my calls . Guys you lack customer service, your objective as a business its just a **** , you dont practice what you preach . I just want my money nothing more .