JS
Janneta S
1 reviews | Active since May 2023
13 May 2025, 15:19
Mrs J Strydom
Sygnia is not very helpful tried 7 weeks to get my late husband's pension funds I had to beg and put in a advance claim I do not work my husband was our only income. Then they say it was approved by the trustees and know with admin to pay after a week that it was approved still waiting for my money. Phoned them leave messages they just not phone you back and when you get in hold of the person in admin they tell you they waiting for the investors before I can get my money very very bad comoany
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Replies (3)
Sygnia's replyOfficial
13 May 2025, 16:15Hi Janneta
We are truly sorry to hear about your recent experience with our service. This is not the level of support we strive to provide and we’d like to make it right. Our team is currently investigating this matter and we will be in touch with you soon.
Thank you for giving us the opportunity to improve.
Here to help,
The Sygnia Team
We are truly sorry to hear about your recent experience with our service. This is not the level of support we strive to provide and we’d like to make it right. Our team is currently investigating this matter and we will be in touch with you soon.
Thank you for giving us the opportunity to improve.
Here to help,
The Sygnia Team
Sygnia's reply13 May 2025, 16:15
Official
Hi Janneta
We are truly sorry to hear about your recent experience with our service. This is not the level of support we strive to provide and we’d like to make it right. Our team is currently investigating this matter and we will be in touch with you soon.
Thank you for giving us the opportunity to improve.
Here to help,
The Sygnia Team
We are truly sorry to hear about your recent experience with our service. This is not the level of support we strive to provide and we’d like to make it right. Our team is currently investigating this matter and we will be in touch with you soon.
Thank you for giving us the opportunity to improve.
Here to help,
The Sygnia Team
JS
Janneta S's updateReviewer Update
13 May 2025, 16:54Hope so
JS
Janneta S's update13 May 2025, 16:54
Reviewer Update
Hope so
Sygnia's replyOfficial
14 May 2025, 14:40Hi Janetta
We extend our deepest condolences to you on the passing of your husband.
Regarding your payment, the Fund operates within the framework of current legislation, which requires a thorough investigation into the beneficiaries of our deceased members. Legislation allows for a 12-month period to ensure a comprehensive review so that the trustees can make a well-informed decision regarding the distribution of the benefit.
As part of the payment process, the funds must be disinvested from the market, appropriately priced, received from the investment manager, and processed following a successful tax directive. While we understand that this may arduous, these procedures are necessary to ensure that the Fund remains fully compliant with operational and legislative requirements.
We want to assure you that we are making every effort to finalise your payment promptly. Should you require any further assistance or clarification, please do not hesitate to reach out.
Here to help,
The Sygnia Team
We extend our deepest condolences to you on the passing of your husband.
Regarding your payment, the Fund operates within the framework of current legislation, which requires a thorough investigation into the beneficiaries of our deceased members. Legislation allows for a 12-month period to ensure a comprehensive review so that the trustees can make a well-informed decision regarding the distribution of the benefit.
As part of the payment process, the funds must be disinvested from the market, appropriately priced, received from the investment manager, and processed following a successful tax directive. While we understand that this may arduous, these procedures are necessary to ensure that the Fund remains fully compliant with operational and legislative requirements.
We want to assure you that we are making every effort to finalise your payment promptly. Should you require any further assistance or clarification, please do not hesitate to reach out.
Here to help,
The Sygnia Team
Sygnia's reply14 May 2025, 14:40
Official
Hi Janetta
We extend our deepest condolences to you on the passing of your husband.
Regarding your payment, the Fund operates within the framework of current legislation, which requires a thorough investigation into the beneficiaries of our deceased members. Legislation allows for a 12-month period to ensure a comprehensive review so that the trustees can make a well-informed decision regarding the distribution of the benefit.
As part of the payment process, the funds must be disinvested from the market, appropriately priced, received from the investment manager, and processed following a successful tax directive. While we understand that this may arduous, these procedures are necessary to ensure that the Fund remains fully compliant with operational and legislative requirements.
We want to assure you that we are making every effort to finalise your payment promptly. Should you require any further assistance or clarification, please do not hesitate to reach out.
Here to help,
The Sygnia Team
We extend our deepest condolences to you on the passing of your husband.
Regarding your payment, the Fund operates within the framework of current legislation, which requires a thorough investigation into the beneficiaries of our deceased members. Legislation allows for a 12-month period to ensure a comprehensive review so that the trustees can make a well-informed decision regarding the distribution of the benefit.
As part of the payment process, the funds must be disinvested from the market, appropriately priced, received from the investment manager, and processed following a successful tax directive. While we understand that this may arduous, these procedures are necessary to ensure that the Fund remains fully compliant with operational and legislative requirements.
We want to assure you that we are making every effort to finalise your payment promptly. Should you require any further assistance or clarification, please do not hesitate to reach out.
Here to help,
The Sygnia Team