CA
Chesley A

1 reviews | Active since Apr 2014

18 Oct 2024, 00:59

Most unreliable service.

One star is a compliment for this company as the lack of service and communication is truly pathetic. It's been almost 2 months trying to withdraw from this company, and they have endless excuses, and a new issue always arises.

Paper work went missing after confirmation of receipt (it was emailed), and 2 weeks later, they can't find the documents.

New issue 2 weeks later, there is a calculation error.

2 weeks later, they are still busy with seeding due to a technical glitch from the previous error.

Now, they are just not responding to email. I would never want to deal with them every again.

0
Replies (3)
Sygnia
Sygnia's reply18 Oct 2024, 08:08
Official
Hi Chesley

We are so sorry to hear about your experience. We understand how frustrating that can be and are working hard to ensure you get the assistance you need. We will contact you as soon as possible with an update on your withdrawal request. We appreciate your patience.

Here to help,
The Sygnia Team
CA
Chesley A's update18 Oct 2024, 09:06
Reviewer Update
Firstly the fact that you can't even get my name correct show another level of Incompetency!

Secondly your generic response is just not good enough anymore!
Sygnia
Sygnia's reply18 Oct 2024, 10:01
Official
Please accept our apologies for the typo Chesley. Our team will be in touch with shortly.