HB
Henri B
1 reviews | Active since Nov 2024
07 Nov 2024, 10:13
Most pathetic service I have ever recieved
Most pathetic service I have ever recieved from a company. My previous company I worked for sent my documents to them just to find out they claim they have not recieved anything , I sent my documents again from my side to them.
Finally starting to get somewhere with the process , they just stopped responding to emails , if they did respond to any emails it would be after a few days.
I finally got an email stating its in the tax application process , it will take between 24 and 48 hours. That was Monday , we are now at Thursday with no answer regarding anything.
I feel sorry for anyone having to deal with this company and has their retirement funds with these people.
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Sygnia's replyOfficial
07 Nov 2024, 11:59Hi Henri
We are truly sorry to hear about your recent experience with our service. This is not the level of support we strive to provide and, we would like to make it right. This matter has been escalated and we’ll ensure that someone from the relevant team addresses your concerns directly. Thank you for giving us the opportunity to improve.
Here to help
The Sygnia Team
We are truly sorry to hear about your recent experience with our service. This is not the level of support we strive to provide and, we would like to make it right. This matter has been escalated and we’ll ensure that someone from the relevant team addresses your concerns directly. Thank you for giving us the opportunity to improve.
Here to help
The Sygnia Team
Sygnia's reply07 Nov 2024, 11:59
Official
Hi Henri
We are truly sorry to hear about your recent experience with our service. This is not the level of support we strive to provide and, we would like to make it right. This matter has been escalated and we’ll ensure that someone from the relevant team addresses your concerns directly. Thank you for giving us the opportunity to improve.
Here to help
The Sygnia Team
We are truly sorry to hear about your recent experience with our service. This is not the level of support we strive to provide and, we would like to make it right. This matter has been escalated and we’ll ensure that someone from the relevant team addresses your concerns directly. Thank you for giving us the opportunity to improve.
Here to help
The Sygnia Team