Misinformation and poor customer service

I am extremely disappointed with the service I’ve received from Sygnia. Since I submitted my claim, I’ve had to continuously follow up without receiving any updates from their side. According to the system, my claim is due on the 24th of February 2025. When I reached out to inquire about when I could expect my payment, I was told that the date on the system is just an estimate. I was then told it would take an additional two weeks to finalize the process.