BW
Brett W
1 reviews | Active since Nov 2017
16 Jan 2020, 10:29
Incorrectly allocating RA funds - flat out ignore emails
Looking at your reviews and treatment of clients is shocking - seriously considering a transfer of my funds away from Sygnia
I have now sent three emails since last week Thursday, each one responds with an auto-responder that you will respond in 48 hours, but you don't.
You have allocated my debit order funds to the wrong funds after I resubmitted the forms last year - I'd like this corrected.
Helpful (0)
Replies (3)0
Replies (3)
Sygnia's replyOfficial
17 Jan 2020, 10:12Hi Brett We are committed to our valued clients and after an audit it has been established that your emails did not reach the Client Services Division due to an incorrect email address being used. For all queries please use *** We do believe that you have spoken with a client Relationship Manager who has been able to assist you. Please let us know if your query has been dealt with to your satisfaction or if you require any further assistance. Regards,The Sygnia Team
Sygnia's reply17 Jan 2020, 10:12
Official
Hi Brett We are committed to our valued clients and after an audit it has been established that your emails did not reach the Client Services Division due to an incorrect email address being used. For all queries please use *** We do believe that you have spoken with a client Relationship Manager who has been able to assist you. Please let us know if your query has been dealt with to your satisfaction or if you require any further assistance. Regards,The Sygnia Team
BW
Brett W's updateReviewer Update
17 Jan 2020, 10:19This sort of blatant dishonesty puts me off even more, I will most likely be cancelling future debit orders.
1.) I have not spoken to anyone. I have received an email admitting to YOUR mistake in not following the submitted instruction
2.) Incorrect email? Please explain ,how, as per my original post, an auto-response was received back three times saying I would get a response in 48 hours if an incorrect email was used?
1.) I have not spoken to anyone. I have received an email admitting to YOUR mistake in not following the submitted instruction
2.) Incorrect email? Please explain ,how, as per my original post, an auto-response was received back three times saying I would get a response in 48 hours if an incorrect email was used?
BW
Brett W's update17 Jan 2020, 10:19
Reviewer Update
This sort of blatant dishonesty puts me off even more, I will most likely be cancelling future debit orders.
1.) I have not spoken to anyone. I have received an email admitting to YOUR mistake in not following the submitted instruction
2.) Incorrect email? Please explain ,how, as per my original post, an auto-response was received back three times saying I would get a response in 48 hours if an incorrect email was used?
1.) I have not spoken to anyone. I have received an email admitting to YOUR mistake in not following the submitted instruction
2.) Incorrect email? Please explain ,how, as per my original post, an auto-response was received back three times saying I would get a response in 48 hours if an incorrect email was used?
Sygnia's replyOfficial
17 Jan 2020, 12:01Hi Brett, We believe our Head of Client Services has been in contact with you to resolve this issue. Please let us know if there’s anything else we can assist with. Regards,The Sygnia Team
Sygnia's reply17 Jan 2020, 12:01
Official
Hi Brett, We believe our Head of Client Services has been in contact with you to resolve this issue. Please let us know if there’s anything else we can assist with. Regards,The Sygnia Team