Incorrect codes on IRP 5

Good day,

I am so disappointed that my pension fund is invested in this company. if I had a say in the matter I would move my funds else where.

Last year I submitted my SARS and SARS requested a retirement annuity certificate. i was struggling with SARS to resolve this and didn't come right at work nor with Sygnia. I was informed that this was in my private capacity - surely i know what i have in my private capacity? i don't even have a retirement fund or any such sort in my private capacity. i had to get a account to assist me as SARS is now auditing me so my tax from last year and is still not resolved. Who is going to reimburses me for the costs that i am enduring for the account to resolve my tax.

Then comes my IRP 5 for this year and again i have the same issue as last year (codes 3825, 4003 and 4473 are all for provident fund). When i contacted Syngia they requested that i send email with my problem and my ID. this was sent on 01/08, to date i have had no feedback. i need to submit my tax and i cant due to this error caused by Sygnia on my Tax. the best part is i have read receipt on my email, of which they read but don't respond.

i am so so angry and my account costs are already sitting on R1000 to resolve my tax and its unnecessary cost out of my pocket which could of been resolved timeously by Sygnia. This year i am in the same situation.

Just the fact that they cant respond nor provide you feedback is highly disappointed. i have to keep submitting documents to SARS, i have to keep getting affidavits from the police station due to being under audit and all for a stupid mistake caused by this company.

i will not recommend my biggest enemy in this world to invest funds into this company.

regards Chantel