incompetency and inconsiderate to their client

hopeless unfair selfish pretending to be caring about the customers by they don’t. Thato Merementsi <***> i have send my claim to withdraw my money on the ***5 all was well ant they advised that i will get my money within 21days , a week later when i had do follow up myself only to find out nothing was done i had to do everything and make calls , when they see that my application is completed AFTER DOING ALL THE WORK , THEY GAVE ME ANOTHER 21DAYS WAITING PERIOD , I WAS TOLD THERE IS NOTHING THEY CAN DO I WAS SUPPOSED TO GET MY MONEY ON THE 15/04/2025 , M NOT SURE WHEN WILL THIS BE , ITS A **** OF AN INVESTMENT