IF YOU CONSIDER USING THEM , DONT!!!!!!!!!!!!

No service , LIES LIES and misinformation , I get told by Thara Hendricks my administrator that there system on epic is lying and my tax application has not even been done, Yet the website state it is completed, I was told yesterday I will receive my money by end of this week , and now delays upon delays , I have been told that is marked as urgent , again they are just delaying the process , managers never call you back , what a ****show!!!!!!!!!!!! I see they send the same response to everyone that complains on hellopeter, I want actions to happen not a response that means nothing , ombudsman is my next move , because as a financial institution , they dont even record calls