Horrible Service

I have never been so frustrated, what a horrible service I received from Mvuyisi and his Team leader or Supervisor (Nita). Firstly it’s difficult to get a hold of him either his on leave/ working half day and not available/ working from home and not answering his phone/email. I was advised that it will take 14 to 15 working days for my pension fund to be paid, When I called on the 15 day I was advised that I must wait for Monday the 07th August which I did, When I called on Monday after I have sent him an email that he didn’t acknowledge nor respond too, he told me that he is awaiting approval and will call me this was @ 14:24pm when I called at 15:00 his not available. I spend more than R100 of airtime today alone and they don’t even call you back nor event respond to emails. TL promised to call me but also didn’t call, surprisingly all of them suddenly when you call the lines goes through to switchboard and they are not available on their direct lines. What a horrible, unprofessional, misleading, frustrating, disrespectful, irritating, offensive, bully, careless, cruel service, I wasted time and money and from their end it’s like you are crazy and the switchboard ladies are super rude when the line is routed to them. What I’m not understanding is that if Mvuyisi promised that the funds will be paid today why all of the sudden there is approval issues that he must wait for, and not even have the decency of providing me with feedback, I follow up and wait, and wait and wait. @Sygnia @Mvuyisi please pay my pension fund.