MC
Mervyn C
1 reviews | Active since Jun 2024
24 Jul 2025, 09:47
Extremely POOR Services
Sygnia Umbrella Retirement Fund (Provident Section) are the worst when it comes to customer services, correcting tax issues made by them and they have no clue as to how to assist you or to fix an issue. All they say is, "I don't know and will have to check for you"
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Replies (2)
Sygnia's replyOfficial
24 Jul 2025, 14:48 Hi Mervyn
We are truly sorry to hear about your recent experience with our service. This is not the level of support we strive to provide and we’d like to make it right. Our team is currently investigating this matter and we will be in touch with you soon.
Thank you for giving us the opportunity to improve.
Here to help, The Sygnia Team
We are truly sorry to hear about your recent experience with our service. This is not the level of support we strive to provide and we’d like to make it right. Our team is currently investigating this matter and we will be in touch with you soon.
Thank you for giving us the opportunity to improve.
Here to help, The Sygnia Team
Sygnia's reply24 Jul 2025, 14:48
Official
Hi Mervyn
We are truly sorry to hear about your recent experience with our service. This is not the level of support we strive to provide and we’d like to make it right. Our team is currently investigating this matter and we will be in touch with you soon.
Thank you for giving us the opportunity to improve.
Here to help, The Sygnia Team
We are truly sorry to hear about your recent experience with our service. This is not the level of support we strive to provide and we’d like to make it right. Our team is currently investigating this matter and we will be in touch with you soon.
Thank you for giving us the opportunity to improve.
Here to help, The Sygnia Team
MC
Mervyn C's updateReviewer Update
24 Jul 2025, 15:52Good day,
Thank you for your response, I received assistance from Marilyn who was very helpful
Thank you for your response, I received assistance from Marilyn who was very helpful
MC
Mervyn C's update24 Jul 2025, 15:52
Reviewer Update
Good day,
Thank you for your response, I received assistance from Marilyn who was very helpful
Thank you for your response, I received assistance from Marilyn who was very helpful