DO NOT Trust a company that is not transparent with the simplest of services!

I made a claim. I’ve been to the epic portal and the workflow is not updated. I’ve made follow up calls, the first agent said everything is going well and I should even expect my claim before the specified 21 day period. I called 3 days before the 21 days lapsed and the first agent said they see no progres on the claim but whatever the issue it will be resolved within 21 days. She then forwards my call to the accounts manager. She tells me about the technical error that was picked up a week ago but was never communicated to me or updated on the portal. She then said she will give me an update today(today is the 21st day). I did not receive a call. I do not have any feedback.