Disappointed by the service

Item: Sygnia
Rating: 1
Author: Sibusiso M

Very disappointed with the service I have four products with the company and make regular contributions. I have an annual debit order on my TFS account, and when I requested that they do the same with my RA, they just said no; what happened to catering to different kinds of customers?

Helpful (0)

Replies (1)

Sygnia's replyOfficial

06 Oct 2025, 07:41

Hi Sibusiso,

We’re very sorry to hear about your recent experience. This isn’t the standard of service we aim to deliver, and we truly appreciate you bringing it to our attention.

Our team is looking into the matter and will be in touch shortly to resolve it.
Thank you for the opportunity to make things right.

Here to help,
The Sygnia Team

Sygnia's reply06 Oct 2025, 07:41

Official

Hi Sibusiso,

We’re very sorry to hear about your recent experience. This isn’t the standard of service we aim to deliver, and we truly appreciate you bringing it to our attention.

Our team is looking into the matter and will be in touch shortly to resolve it.
Thank you for the opportunity to make things right.

Here to help,
The Sygnia Team