Delayed pension fund transfer

I initiated the transfer process in September 2024 after leaving my previous employer, but the transfer was only completed in January 2025. It has now been over six months since the initiation, and I have yet to receive the necessary IRP3 and proof of payment needed for my new pension fund administrator to allocate the funds into my account. As a result of this delay, I am missing out on interest that my pension fund could have generated during this time.

I have reached out to your team multiple times—seven or eight emails have been sent—yet I have seen no progress nor received any response to my requests. The lack of communication and assistance is incredibly disheartening, and it's becoming increasingly clear that the situation is being handled with a concerning amount of neglect.

I urge you to address this matter with the utmost urgency. Please provide me with the required documentation, or a clear update on when it will be sent.