Bad service and I pulling my funds out

I am writing to formally express my dissatisfaction with the service I have received regarding my investment.

I have an amount of 2400 that is due to be paid out to me after tax, yet I have now been waiting for two weeks without resolution. This delay is unacceptable, especially considering that the matter has already been escalated.

The handling of this process has been extremely disappointing and falls far below the level of professionalism I would expect. The escalation process, in particular, has proven to be ineffective and poorly managed.

As a result of this experience, I have lost confidence in your services and am now considering moving my investments to a more reliable provider.

I request that this matter be resolved urgently and that I receive clear communication on when I can expect my payment.

I look forward to your prompt response.

Sincerely,kurt