Bad service

Dear Sir/Madam. I am writing to formally raise a complaint regarding my two-pot claim, which has still not been paid despite being submitted some time ago. I completed and submitted all the required documentation and comp**** with the necessary procedures. However, to date. I have not received any payment, nor have I been provided with a clear explanation for the delay. This situation is causing me considerable frustration. as I re**** on the expected processing timelines communicated. I kindly request an urgent update on the status of my claim, including: Confirmation that my claim has been received and processed The reason for the delay A clear indication of when I can expect payment If there are any outstanding requirements or issues preventing payment, please inform me immediately so that I can address them without further delay. I trust that this matter will be treated with urgency and resolved as soon as possible. Should I not receive feedback within a reasonable timeframe. I will have no option but to escalate the matter further and i really do not understand why there's only one administrator that i need to deal with while there's lot of administrators in your office.. because TARRA is hardly at work, if she's not on leave she's busy with training. Thank you for your prompt attention to this issue. I look forward to your response. Yours faithfully, Sandiswa